AI Chatbot
Smart virtual assistant for automated customer support.
Client
E-commerce Retailer
Duration
30 days
Technologies
About the project
This AI chatbot handles recurring customer questions while keeping the conversation natural and easy to hand over to a human agent. It can guide a visitor through common requests and surface the relevant context when escalation is needed.
The experience was designed around useful answers, clear boundaries and a smooth transition when automation is no longer enough.
The assistant is designed to complement the support team, not replace it, by making the first response faster and the handover more informative.
Technologies used
The solution is built around Python, OpenAI, LangChain, Redis to provide a reliable, scalable foundation for the project.
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